Manage your ICT service providers
ServiceCockpit turns vendor management into a system: twelve processes, nine modules, one framework. From contract to decision, again and again.
The continuous management cycle
ServiceCockpit runs on a cyclical process that continues continuously. Once everything is set up, you stay in sync with your supplier and keep giving direction to the collaboration — round after round.
Register
Record who delivers what
3 processes
Structure
From agreement to work
5 processes
Steer
Visibility and intervention
3 processes
Evaluate
Closing the cycle
1 processes
The phases of the implementation
Before the management cycle can run, every supplier is first set up once, so that you have all the information needed to use the platform optimally. The implementation has five phases:
- 1
Preparation
one-off: map domains, levels and suppliers
- 2
Contractual obligations
per supplier: record obligations from contracts
- 3
Other management tasks
per supplier: set up the remaining management tasks
- 4
Acceptance & go-live
agreement between all involved, then live
- 5
Annual growth
plan for extra domains, processes or better parameters