Management as a system, not chaos
Where vendor management without a system gets lost in loose actions, ServiceCockpit turns it into a continuous cycle. Data flows through it — from contract to decision, again and again.
Are contractual obligations and agreements actually complied with by the supplier and by the client organization?
How do we develop the collaboration, performance and delivered value step by step to a higher level of maturity?
Six management domains: views on service delivery
The structure of the management domains is identical in setup to an ISO model: each domain represents a specific view on the delivery of a service. Together they ensure integral management and growth in maturity.
01 —Finances
Control over invoices, rates and indexations.
02 —Contract
Recording and securing contractual obligations.
03 —SLA & Performance
Monitoring performance and KPI standards.
04 —Relationship
Structure in meetings and escalations.
05 —Innovation & Change
Steering innovation and the joint roadmap.
06 —Security & Compliance
Demonstrable compliance with security standards and audits.
The framework grows along in maturity
At the periodic evaluation of a supplier you decide how you want to grow further across the management axes:
01 —Extra management domains
Set up more domains of the Management Control Framework — from Contract & Organisation through to Satisfaction.
02 —Extra processes
Add deeper processes within a management domain, based on the ambition level.
03 —Better service parameters
Sharpen the agreed performance — such as the “first time right” percentage of processes.
View the 12 processes
Discover how the twelve standard processes within the domains structurally anchor vendor management in practice.