For the whole management organisation and the supplier
ServiceCockpit is for both your own (management) organisation and suppliers. Every role sees exactly what it needs to see and does what it needs to do.
The (management) organisation — 6 roles
For those who manage suppliers and services themselves.
Service Owner
ServiceCockpit gives the Service Owner a complete overview across all management domains. Tasks and escalations, performance and finances are directly visible — without operational detail.
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Vendor Manager
ServiceCockpit brings the Vendor Manager's daily management of the supplier into one view: progress, performance, open obligations and escalations — with the ability to escalate to the Service Owner or the Service Manager.
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Service Coordinator
ServiceCockpit gives the Service Coordinator a clear task and signal list for operational control tasks: invoice checks, deliveries and obligations — with the ability to escalate deviations directly to the Vendor Manager.
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CISO
ServiceCockpit makes the security domain transparent for the CISO: access management, audits and compliance with privacy rules, with visibility of the tasks involved in securing the supplier.
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Quality Coordinator
ServiceCockpit fully opens the Risk & Quality domain for the Quality Coordinator: incident registration, risk assessment and quality tasks — aligned with the supplier's quality lead.
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Stakeholder
ServiceCockpit gives the Stakeholder read access at strategic level: progress, risks and satisfaction are directly visible. Based on this information, the stakeholder can give sound advice on, for example, contract renewal.
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The supplier — 5 roles
For the service providers who work from the same reality.
Account Manager
ServiceCockpit gives the Account Manager, as the only supplier role, visibility on all levels — strategic, tactical and operational — plus the ability to escalate directly to the Service Owner.
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Service Manager
ServiceCockpit gives the Service Manager visibility on both the tactical and operational level — including escalations, control tasks and tasks assigned to the supplier by agreement.
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Service Delivery Manager
ServiceCockpit shows the Service Delivery Manager only the operational tasks and obligations — without tactical or strategic insight — with the ability to escalate to the Service Manager.
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Security Lead
ServiceCockpit links security tasks directly to the supplier's Security Lead and makes the security domain visible to the CISO — with the Service Manager as backup.
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QM Lead
ServiceCockpit opens the supplier's quality and risk tasks for the QM Lead, aligned with the Quality Coordinator of the client organisation.
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Not sure which roles apply to you? We are happy to look with you at which roles and tasks can best be set up first for your organisation.