Tasks & Escalations

Obligations become tasks, with fixed escalation paths.

What does this module do?

The heart of ServiceCockpit: the three-level model of obligations, tasks and evidence. An obligation (task, control task or guideline) becomes a recurring task for the right role — whether as a meeting action point or from an escalation — and can carry a target value and unit. Evidence blocks completion of a task until the required evidence is uploaded. Automatic deduplication prevents the same activity being assigned twice. Escalations follow domain-driven routes that are configurable per source role and per supplier, with multiple escalation levels and organisation-wide signalling and conflict management — so vendor management runs demonstrably and in a controlled way.