The processes of vendor management

Twelve processes, four phases, one cycle

Vendor management is not a talent but a system. These twelve processes form that system — from contract to evidence, from signal to decision.

Register

Record who delivers what

01done

Supplier and services management

One central place for all supplier relationships: details, services, contracts and governance holders.

02done

Intelligent contract analysis

Contracts are read automatically: obligations detected and classified into the RCF domain.

12done

Maturity-driven governance

Each RCF domain set up at your own pace — Basic, Advanced or Full — with visibility of coverage.

Structure

From agreement to work

03done

Obligations, tasks & evidence

Every contractual obligation becomes a recurring task — completion is blocked without the right evidence.

04done

Process automation & task generation

Recurring obligations automatically generate tasks at the right moment — with deduplication.

05done

Optimising obligations ↔ tasks

Flags obligations without a task and overlapping tasks — control and action separated.

07done

Digital forms

Evaluation forms and self-assessments, digital, linked to tasks, with automatic KPI aggregation.

11done

Document management

Contracts, evidence and reports central and searchable, linked to a supplier or service.

Steer

Visibility and intervention

06done

Escalation policy

Escalations follow a fixed, domain-driven path — from executor to tactical to strategic level, at both supplier and internally.

08done

Control Centre & KPI dashboards

One dashboard that adapts per role, with cascade filters and clickable KPI blocks from operational data.

09done

KPI library & templates

KPIs and dashboard blocks centrally defined and activatable per organisation — without customisation.

Evaluate

Closing the cycle

10done

Meetings & decision-making

Agendas, minutes and action points from regular meetings flow automatically into the task overview.

The numbering is a fixed process register, separate from the order in the management cycle.

How it works

From contract and framework to tasks

Contractual obligations and the Management Control Framework both deliver tasks. Every role completes a task in a demonstrable way — and a completed task can automatically generate a follow-up task that flows back into the management process.