Management over your ICT service providers
ServiceCockpit
One system for professional vendor management over ICT service providers: twelve processes, nine modules, one framework.
The working principle
From contract and framework to tasks
Contractual obligations and the Management Control Framework both deliver tasks. Every role demonstrably completes a task — and a completed task can automatically generate a follow-up task that flows back into the management process.
In short
Management as a system, not loose actions
1
Contracts & services
Contracts, services and the Management Control Framework record what has to happen.
2
Tasks & roles
Obligations automatically become tasks, distributed over roles in the management process.
3
Complete with evidence
Every task closes with evidence and delivers KPIs to the Control Centre — with automatic follow-up tasks where needed.